Had a great experience with my car purchase. Fernando was an excellent and friendly sales associate. There was no pressure and the negotiations were very fair. I arrived at about 8:15 and had keys to a new car before 11:00 am (including test drive, negotiations, financing, etc). If your looking for a car, go ask for Fernando, you won't be disappointed!!If I had any critique it would be with the finance department. While the lady was very nice, it seemed a little sly on how the $2K+ warranty was presented. When it came time to sign the document regarding the interest and monthly payment she showed me the paper and said "this is the 3 year bumper to bumper warranty and your monthly payment will be $XXX, sign here". I had my pen on the line to sign when I decided to ask about the warranty (as that was the first mention of it). I asked if it was included and she said no, it's twenty two fifty. I said, twenty two fifty? She then clarified $2,250 (which was about 20% of the cost of the car I was buying). I never asked for a warranty and was never told about the it before it was slipped into the total cost. I chose to forgo the warranty. I'm not disputing the warranty's value, just the manner which it was put in so nonchalantly with no explanation was a bit disappointing and something I could have easily signed up to without really knowing I was doing it. Don't let the second paragraph stop you from visiting though. I've bought many cars from dealerships over the years and this was definitely the most pleasant experience I've had and Fernando was certainly the nicest sales consultant I've worked with. Normally, during negotiations I get the feeling the dealership is being dishonest on their positions... this was not the case at all here. We worked out a great price that both parties could live with with relative ease. Thanks again Fernando, we love our car!!!
Extending my deepest apologies to the people at Desert Sun Motors!!!After a PTSD moment in their parking lot a kind representative reassured me and talked me down from my episode. His sense and respectful approach humbled me beyond words.After all the roadblocks we have encountered in Alamogordo, it was nice to see someone cares.I wish there were more we could do than 5 stars. We will send everyone this way based on compassion for veterans alone! I apologise again for embarrassing myself on your time! If there is anything I can do to help, please do not hesitate to ask!
The folks at Desert Sun Alamogordo are anazing. Polite and welcoming. I take my car for service there every 6 months and they always do a great job. Additionally, they are the best when it comes to community involvenent. Desert Sun is a partner and contributer to many of our local non profits and are great neighbors to the community.
Great customer service nice people
Everyone was great and helpful. Charles Town is a great guy to work with. Thank you Desert Sun Motors
I had a great experience with Lawrence Chavez at Desert Sun Motors....he is a wonderful salesman! Lawrence is knowledgeable, honest, kind, and informative....without putting on the pressure, which is very important to me. I thoroughly enjoyed my experience and fully recommend this dealership. Thank you Lawrence and Desert Sun Motors!! I love my new truck!!
Best quality new and used vehicles.
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